Blog
Forty-two entries on introducing this, reading it, and living with it.
The product pages answer what this means for an industry. These answer how to bring it in, what the numbers support, what the law asks, and what measurement does to the people measured. For a practical comparison point, see Monitask's employee PC activity tracking.
1. Getting people to record
Why timesheets are left blank, what makes entry cheap enough to happen, and how a rollout is lost in its first fortnight.
Why timesheets are left blank
A timesheet asks somebody to reconstruct a fragmented day hours later. The reconstruction is a guess and everybody knows it.
Choosing the categories
The list somebody picks in week one governs everything the record can later answer.
Reminders, nudges and escalation
Reminders, nudges and escalation. What decides it, what it costs, and what usually goes wrong.
What a manager should do with it
What a manager should do with it. What decides it, what it costs, and what usually goes wrong.
Running a pilot that answers something
Running a pilot that answers something. What decides it, what it costs, and what usually goes wrong.
Adoption decays, and what to watch
Adoption decays, and what to watch. What decides it, what it costs, and what usually goes wrong.
2. Reading the numbers
What a time record can support, what it cannot, and what happens to any of it the moment somebody is measured against it.
What a time record can support
What a time record can support. What decides it, what it costs, and what usually goes wrong.
What happens when somebody is measured on it
What happens when somebody is measured on it. What decides it, what it costs, and what usually goes wrong.
Estimates against actuals
Estimates against actuals. What decides it, what it costs, and what usually goes wrong.
Averages, medians and the week that ruins both
Averages, medians and the week that ruins both. What decides it, what it costs, and what usually goes wrong.
Industry benchmarks, and where they come from
Industry benchmarks, and where they come from. What decides it, what it costs, and what usually goes wrong.
What no time record will tell you
What no time record will tell you. What decides it, what it costs, and what usually goes wrong.
3. The law, named by jurisdiction
Notice, consent, biometric clocks, works councils, retention and the right to disconnect. Named, not advised on.
Notice, and what it has to contain
Notice, and what it has to contain. What decides it, what it costs, and what usually goes wrong.
Fingerprint and face clocks
Fingerprint and face clocks. What decides it, what it costs, and what usually goes wrong.
Consultation before deployment
Consultation before deployment. What decides it, what it costs, and what usually goes wrong.
Time records as personal data
Time records as personal data. What decides it, what it costs, and what usually goes wrong.
How long to keep any of it
How long to keep any of it. What decides it, what it costs, and what usually goes wrong.
Availability, overtime and the right to disconnect
Availability, overtime and the right to disconnect. What decides it, what it costs, and what usually goes wrong.
4. Choosing and running the software
Writing down what you need, the questions that separate one supplier from another, integration, migration, and what leaving a supplier turns out to cost.
Writing down what you need first
Writing down what you need first. What decides it, what it costs, and what usually goes wrong.
The demonstration and the reference call
The demonstration and the reference call. What decides it, what it costs, and what usually goes wrong.
Integration, and what it costs
Integration, and what it costs. What decides it, what it costs, and what usually goes wrong.
Bringing historical data across
Bringing historical data across. What decides it, what it costs, and what usually goes wrong.
Leaving a supplier
Leaving a supplier. What decides it, what it costs, and what usually goes wrong.
Building it yourself
Building it yourself. What decides it, what it costs, and what usually goes wrong.
5. Time and money
Turning records into invoices without an argument: rounding, write-offs, disputes, rates and the profitability nobody sees.
From a record to an invoice
From a record to an invoice. What decides it, what it costs, and what usually goes wrong.
Rounding, and being honest about it
Rounding, and being honest about it. What decides it, what it costs, and what usually goes wrong.
When a client questions an hour
When a client questions an hour. What decides it, what it costs, and what usually goes wrong.
Write-offs and what they are telling you
Write-offs and what they are telling you. What decides it, what it costs, and what usually goes wrong.
Rate cards and the blended figure
Rate cards and the blended figure. What decides it, what it costs, and what usually goes wrong.
Which work is actually profitable
Which work is actually profitable. What decides it, what it costs, and what usually goes wrong.
6. Remote and hybrid
Availability against output, asynchronous work, hybrid fairness, and the problems distance genuinely creates rather than the ones it is blamed for.
Availability against output
Availability against output. What decides it, what it costs, and what usually goes wrong.
Working across hours nobody shares
Working across hours nobody shares. What decides it, what it costs, and what usually goes wrong.
Two groups on different terms
Two groups on different terms. What decides it, what it costs, and what usually goes wrong.
Meetings, and the hours nobody counts
Meetings, and the hours nobody counts. What decides it, what it costs, and what usually goes wrong.
Where the working day ends
Where the working day ends. What decides it, what it costs, and what usually goes wrong.
The problems distance actually creates
The problems distance actually creates. What decides it, what it costs, and what usually goes wrong.
7. What monitoring does to people
The evidence on trust, turnover, gaming and autonomy, what the research actually establishes, and what the alternatives to measurement achieve instead.
What measurement does to trust
What measurement does to trust. What decides it, what it costs, and what usually goes wrong.
Monitoring and who leaves
Monitoring and who leaves. What decides it, what it costs, and what usually goes wrong.
How people adapt to being measured
How people adapt to being measured. What decides it, what it costs, and what usually goes wrong.
Autonomy, and why it is not a perk
Autonomy, and why it is not a perk. What decides it, what it costs, and what usually goes wrong.
What the research actually shows
What the research actually shows. What decides it, what it costs, and what usually goes wrong.
What to do instead
What to do instead. What decides it, what it costs, and what usually goes wrong.